Return Policy: SANDRINE ROSE has a 14-day free returns policy for full-price merchandise. Any unwanted items must be shipped/postmarked within 14 days of receipt. Discounted items are considered final sale and are non-returnable.
Return shipping is free. If you wish to return an item, please see return instructions below.
Items must be returned new and unused with tags attached and must be accompanied by the completed return form included on the bottom portion of your packing list.
Items that do not meet our policy will not be accepted.
In lieu of exchanges, simply return the items you wish to exchange, and create a new order for the desired items. Contact firstname.lastname@example.org for a free ground shipping code for your exchange order, which can be used within 14 days of your return.
SANDRINE ROSE does not accept returns on any items purchased from any retailer other than SANDRINE ROSE. We are happy to answer any questions related to SANDRINE ROSE products but are unable to process any returns, exchanges, credits or refunds for any product purchased outside of sandrinerose.shopify.com.
Returning Your Purchase: Fill out the returns form and include it inside the box. Place the prepaid return shipping label on the box over the prior delivery information. If you no longer have the shipping label, email email@example.com for a new one.
Drop your package at any FEDEX location. For location information, please visit www.fedex.com and click “Contact FEDEX” and the bottom right of the screen.
When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
Customers shipping returns with any method other than using the label provided by SANDRINE ROSE are responsible for all costs, fees and duties incurred through return shipment. All returns must include a return form in order to be processed. Please make note of your tracking number. SANDRINE ROSE cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs.
If you have any further questions, please contact firstname.lastname@example.org for assistance.
Quality Guarantee: If an item received is classified as faulty and was received damaged, you must return it within 14 days. For concerns past this time period contact email@example.com
Refunds: All returns of full-price items that are shipped back within the 14-day time period in acceptable condition (e.g., unworn, unaltered, with original tags, etc.) will be refunded to the original form of payment. Discounted merchandise is not eligible for a refund. You will receive an e-mail confirming when the refund is issued. Please allow up to 14 days from the time your return is received for your refund to be processed. Please note original shipping costs are non-refundable. If your order has been sent to a destination within New York or California, all sales taxes will be refunded.
Gifts: If you have received a gift order and need to exchange your merchandise please contact firstname.lastname@example.org to arrange an exchange.
Disclaimer: We reserve the right to reject any returns that do not comply with conditions above. if your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.