Return Policy: SANDRINE ROSE has a 30-day returns policy for full-price merchandise. Any unwanted items must be shipped/postmarked within 30 days of receipt. Discounted items are considered final sale and are non-returnable.
If you wish to return an item, please see return instructions below.
At this time, we are not offering free returns.
Items must be returned new and unused with tags attached and must be accompanied by the completed return form included on the bottom portion of your packing list.
Items that do not meet our policy will not be accepted.
In lieu of exchanges, simply return the items you wish to exchange, and create a new order for the desired items. Contact firstname.lastname@example.org for a free ground shipping code for your exchange order, which can be used within 30 days of your return.
SANDRINE ROSE does not accept returns on any items purchased from any retailer other than SANDRINE ROSE. We are happy to answer any questions related to SANDRINE ROSE products but are unable to process any returns, exchanges, credits or refunds for any product purchased outside of sandrinerose.shopify.com.
Returning Your Purchase:
Please send returns to:
ATTN: Online Returns
217 East 157th Street
Gardena, CA 90248
Drop your package at any FEDEX location. For location information, please visit www.fedex.com and click “Contact FEDEX” and the bottom right of the screen.
When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
All returns must include a copy of your invoice in order to be processed. Please make note of your tracking number. SANDRINE ROSE cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs.
If you have any further questions, please contact email@example.com for assistance.
Quality Guarantee: If an item received is classified as faulty and was received damaged, you must return it within 30 days. For concerns past this time period contact firstname.lastname@example.org
Refunds: All returns of full-price items that are shipped back within the 30-day time period in acceptable condition (e.g., unworn, unaltered, with original tags, etc.) will be refunded to the original form of payment. Discounted merchandise is not eligible for a refund. You will receive an e-mail confirming when the refund is issued. Please allow up to 30 days from the time your return is received for your refund to be processed. Please note original shipping costs are non-refundable. If your order has been sent to a destination within New York or California, all sales taxes will be refunded.
Gifts: If you have received a gift order and need to exchange your merchandise please contact email@example.com to arrange an exchange.
Disclaimer: We reserve the right to reject any returns that do not comply with conditions above. if your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.